Your delivery options and cost will be calculated at checkout. Please email us to confirm delivery options for locations where a quote is to be provided.
You are also welcome to collect your order from our factory on the Sunshine Coast or arrange your own delivery.
Organising Your Own Delivery
If a delivery rate does not appear for you at check out or you'd like to compare rates, you also have the option to arrange your own delivery. Some of the carriers we are familiar with and that will allow you to book direct are TNT, e-go.com.au, Allied Express and more.
We will safely pack your items and have them ready for dispatch. Please note, you are liable for all delivery charges and Create Estate waive any responsibility for damages or delays.
Standard Door-to-Door Delivery
This service is delivery from our factory direct to your door (ground level). There will be one man delivering at a time which means someone is required to be home and may have to assist the driver, particularly for oversize items. Does not include assembly and rubbish removal unless requested.
Sensitive Freight - Two Men, Delivering to Your Home
This option is a sensitive freight service available between the East Coast from Sunshine Coast to Sydney, plus Melbourne Metro. It includes two men delivering to your home with notice provided prior to arrival.
Assembly and rubbish removal may also available on request at a flat rate of $150 per bed.
Tracking & Re-delivery
Once your item has been dispatched from our factory you will be emailed an ETA with an approximate day of arrival and / or tracking details. Missed deliveries or redelivery will incur a repeat charge and will be scheduled on the next available date. Re-attempted delivery will incur an additional fee and are at your own expense.
Storage for Delays
There is no guarantee that Create Estate will be able to safely store your order, should you request a delay in delivery. Create Estate will make our best efforts to hold your order (in part or whole) free of charge for one week beyond the original delivery date. After this date you will need to make alternative arrangements for storage. Should Create Estate be requested to store your order further, you will be invoiced for storage at a rate of $50 per week payable prior to dispatch. If you have requested installation + rubbish removal, delaying dispatch may result in these services being cancelled.
Returns & Damages
Please choose carefully as we do not accept returns if you simply change your mind or make a wrong decision.
If you wish to return an item because it is damaged or faulty please email us at email@example.com within 24 hours of receiving the item with photos.
Our door-to-door services do not include damaged protection and items are delivered at your own risk. Please upgrade to Sensitive Freight if you require damaged protection, particularly for oversized items or remote locations.
Check your items for any transit damage before signing or accepting your delivery. If your items are not inspected at the time of arrival, this will waive your rights to claiming any necessary compensation should your goods be damaged upon opening.
The lead time on our beds changes week to week but is generally around 6-8 weeks from the time of ordering. Please contact us to confirm the ETA for your order, or if you you need to place a rush order, which may incur an additional fee.
Terms & Conditions
As all of our items are custom made by hand there may on occasion be a small variance in size or finish, as is the nature of upholstered furniture. Every fabric batch is slightly different from the last, particularly linens and natural fibres which is out of our control. We are committed to producing a high quality, long lasting product and credits or refunds will only be offered at our discretion.