Delivery + Returns

Bedheads

Your delivery options and cost will be listed during checkout. We offer free bedhead delivery on the Sunshine Coast (enter FREESCDELIVERY at checkout) or door-to-door delivery to major metro areas (with in 25kms of the CBD) at a flat rate of $99. If you live in a regional area we will provide a delivery quote at the time of ordering.

All other items

For smaller items we offer door-to-door delivery around Australia at a flat rate of $10. You also have the option to pick-up from our factory on the Sunshine Coast by appointment.

Delivery time

  • We currently only accept orders within Australia
  • On occasion we made hold stock of our most popular items, however most items are made to order and will be dispatched no later than two weeks from your order date
  • Parcels are sent via signature, courier and can be expected within 2-7 business days depending on your delivery location

Delivery insurance

All items are packed securely and sent via our nominated courier with the option to include damage insurance for an additional $15. Please check your items for any transit damage before signing for your delivery. Once you have signed for your delivery this will waive your rights to claiming any necessary compensation should your goods be damaged upon opening.

Tracking

You will be emailed an order confirmation followed by order tracking details, which you can monitor via our website. Once your item has been dispatched from our factory, an SMS update will be sent you to your phone closer to the expected delivery day and time.

Returns

Please choose carefully as we do not accept returns if you simply change your mind or make a wrong decision.

If you wish to return an item because it is damaged or faulty please email us at hello@createestate.com.au within 24 hours of receiving the item with proof of purchase.