All items are made to order in Australia and dispatched from our factory in Queensland.


Your delivery options and cost will be calculated at checkout. Please email us to confirm delivery options for locations where a quote is to be provided.

You are also welcome to collect your order from our factory on the Sunshine Coast or arrange your own delivery.

 

Standard Door-to-Door Delivery

This service is delivery from our factory direct to your door (ground level) not including stairs or lifts. Does not include assembly and rubbish removal unless requested.

White Glove Delivery - Two Men, Delivering to Your Home

This option is a sensitive freight service available in Brisbane, Sydney, Melbourne, Canberra, WA and other regional areas on request. It includes two men delivering to your home with notice provided prior to arrival, assembly and rubbish removal.


Tracking & Re-delivery

Once your item has been dispatched from our factory you will be emailed an ETA with an approximate day of arrival and / or delivery details. Missed deliveries or re-delivery will incur a repeat charge and will be scheduled on the next available date. Re-attempted delivery will incur an additional fee and are at your own expense.


Storage for Delays

There is no guarantee that Create Estate will be able to safely store your order, should you request a delay in delivery. Create Estate will make our best efforts to hold your order (in part or whole) free of charge for one week beyond the original delivery date. After this date you will need to make alternative arrangements for storage. Should Create Estate be requested to store your order further, you will be invoiced for storage at a rate of $50 per week payable prior to dispatch. If you have requested installation + rubbish removal, delaying dispatch may result in these services being cancelled.


Returns & Damages

Please choose carefully as we do not accept returns if you simply change your mind or make a wrong decision.

If you wish to return an item because it is damaged or faulty please email us at hello@createestate.com.au within 24 hours of receiving the item with photos.

Our door-to-door services do not include damaged protection and items are delivered at your own risk. Please upgrade to Sensitive Freight if you require damaged protection, particularly for oversized items or remote locations.

Check your items for any transit damage before signing or accepting your delivery. If your items are not inspected at the time of arrival, this will waive your rights to claiming any necessary compensation should your goods be damaged upon opening. 


Discount Codes - Terms & Conditions

  • Cannot be used with any other offers or discounts
  • Minimum spends apply
  • Does not apply to existing orders

 

Lead Times

The lead time on our beds changes week to week but is generally around 6-10 weeks for custom items and a 2-5 day dispatch for in stock items. During sale periods this dispatch timeframe may take longer than usual. All time frames do not include our carrier's transit time. Please contact us to confirm the ETA for your order, or if you you need to place a rush order, which may incur an additional fee.

Pre-Christmas delivery closes early October unless booked out prior.

 

Terms & Conditions

As all of our items are custom made by hand there may on occasion be a small variance in size or finish. As is the nature of upholstered furniture, it cannot be mm perfect. Every fabric batch is slightly different from the last, particularly linens and natural fibres which is out of our control. We are committed to producing a high quality, long lasting product and credits or refunds will only be offered at our discretion.