Delivery + Returns
Covid Restrictions Update
As several of our suppliers are located in Melbourne, the current stage 4 restrictions means we are experiencing a longer than usual lead time. Timber bed bases will be manufactured and dispatched after the restrictions lift in September, so please allow up to 12 weeks from the time of ordering. We do however offer a solid timber option which can be delivered with in 6 weeks. Email us for more information.
Our fabric suppliers are still operating however at a reduced capacity. This means fabric arriving into us is taking up to 4 weeks, which may or may not delay your order slightly. We appreciate your understanding and patience in this challenging time.
Your delivery options and cost will be listed during checkout. We offer door-to-door express delivery around Australia at a flat rate of $120 per piece with in 25kms of major metro areas. You are welcome to collect your order from our factory on the Sunshine Coast or arrange your own delivery.
All other items
For smaller items we offer door-to-door delivery around Australia at a flat rate of $15. You also have the option to pick-up from our factory on the Sunshine Coast.
- We currently only accept orders within Australia
- On occasion we made hold stock of our most popular items, however most items are made to order and will be dispatched 6 weeks from your order date
- Parcels are sent via Australia Post express and can be expected within 1-3 business days depending on your delivery location
Tracking & re-delivery
Once your item has been dispatched from our factory you will be emailed an order confirmation and ETA with tracking details. Delivery can be monitored via our carriers website or by downloading the TNT app for live updates, which we strongly recommend.
The ETA is an estimate only and it is your responsibility to liaise with our carrier directly to arrange an alternative delivery day if you're not going to be home. Items cannot be left with out signature and if it is you will forfeit any damage claims should you item be damaged.
Re-attempted delivery will incur an additional fee and are at your own expense.
Returns & damages
Please choose carefully as we do not accept returns if you simply change your mind or make a wrong decision.
If you wish to return an item because it is damaged or faulty please email us at firstname.lastname@example.org within 24 hours of receiving the item with photos.
All items are packed securely and sent as fragile items via our nominated courier. Please check your items for any transit damage before signing for your delivery. Once you have signed for your delivery this will waive your rights to claiming any necessary compensation should your goods be damaged upon opening.
Free Delivery Offer - Terms and Conditions
We currently offer free delivery when you sign up to our mailing list. Offer only applies to bedheads delivered with in 25kms of major metro areas. Offer not available on custom bedheads or those that exceed 2.6m in length. Online orders outside of major metro areas will not be confirmed until delivery costs exceeding $120 are paid. Offer limited to one use per customer.
Afterpay Party - Terms and Conditions
Afterpay Party sale includes 20% off full priced bed heads and 10% off full priced bed bases. Not to be used in conjuction with any other offer including trade discounts or free delivery. Discounts do not apply to genuine leather fabric selections or fabrics more than $150p/m. Sale commences on Friday 24th April 2020 and ends at midnight on Monday 27th April 2020.