Frequently Asked Questions
Will I get my bed delivered prior to Christmas?
Made to order: Production estimate of February 2026 - please contact us to confirm.
Alchemy & In Stock: Available for delivery pre-Christmas until sold out. Explore in stock.
If I order a custom piece and an in stock piece, when will they be delivered?
If you have both in stock and custom pieces in your order, we will hold delivery until it can be delivered in full. This is generally 6-8 weeks for made to order.
If you would like your in stock pieces delivered sooner, please place separate orders as our delivery fees are calculated off one delivery. Alternatively contact us to pay for the extra delivery.
Can you deliver around Australia and if so how much will it cost me?
We offer several delivery options including door-to-door delivery, depot collection, customer pick up and assembly and rubbish removal. Rates are calculated at check out or you can email us for a quote.
Do you deliver to WA?
Yes we do. We offer two options - delivery to our carrier depot in Kewdale for your collection which is $200. Or delivery to your door (ground level) from $375.
How long will it take for made to order beds to arrive?
Are your bed heads made in Australia?
Our made to order beds are proudly Australian Made using locally sourced materials where possible. Upholstery is the family business and with over 40 years experience, our upholsterers are very particular on what is sent out the factory door.
All other pieces have been designed by us in Queensland and manufactured by our trusted offshore partner. Our quality and design innovation remains to be the cornerstone of Create Estate, which means we have personally travelled and vetted all offshore supplier factories.
Can I order fabric samples and how?
The easiest way to request fabric samples is by visiting our fabric library where you can order up to 5 cuttings at one time.
We use hundreds of fabrics from Australian and International suppliers. If you can't find the right colour or fabric type, please order a samples pack with a note at checkout of the fabrics you're after.
We'll then pull together a selection or order direct from our suppliers.
Can I choose my own fabric?
Absolutely. While we currently offer our most popular ranges online we work with all the major Australian and International fabric suppliers including Warwick, Charles Parsons, Wortley and Mokum Textiles.
Browse through our fabric samples and order online.
Can I get a matching bed base?
Yes, all of our bed head designs have the option to order with a matching upholstered bed base or ensemble. Explore our Bed Frames or contact us for help.
How do the Floating Bed bases float? What internal system do you use?
Our bed bases have 8 points of contact with the floor that are centered on the base, so there is no solid structure underneath. It’s supported with steel legs and each timber slat is individually secured to a steel frame. They are extremely strong and have been designed to support your weight and the weight of your mattress all while not moving around.
How strong is the system?
The internal system is our own design made of a steel frame that houses 12mm solid pine timber slats, each 70mm apart.
The approximate weight capacity of the slat system is around 400kg.
What will be the height of my mattress from the floor when added to your bed base?
The internal rail of our bases is 285mm from ground on most designs. If you add your mattress thickness it will give you your overall bed height. Most mattresses are 300mm - 350mm thick as standard.
Can we reduce the height of our bed base?
The internal rail can be lowered to have a deeper mattress inset resulting in a lower mattress height. This customisation costs between $100 - $250 more depending on how much lower you need it to be.
How big is the gap between the floor and bed base?
The bottom of the timber rail is 150mm from the floor.
What size mattress should I buy for one of your beds?
All of our beds are designed to suit the below Australian standard size mattresses. View our mattress range on our website.
Super King 2030mm x 2030mm
King 1830mm x 2030mm
Queen 1530mm x 2030mm
Double 1380mm x 1880mm
King Single 1070mm x 2030mm
Single - Extra Long 920mm x 2030mm
Single - 920mm x 1880mm
Do you offer storage solutions in your bed bases?
Yes. Our Box Bases have the option for a gas-lift system which means you can use the space for storage. This is an additional $550. We currently don't offer bed bases with drawers.
Can I design my own furniture?
To customise the measurements of any of our exiting designs it's best to email us with your required size, fabric selection and delivery address.
For your own design that isn't found on our website, we strongly recommend first engaging an Interior Designer so ensure all the necessary details are considered. However we'll let you know what is and isn't possible.
Beds over 3300mm often need to be made in three pieces and will require wall-mounting.
How do I install my bed head?
Unless oversized, the majority of our bed head designs are free-standing to give you greater flexibility should you need to move house.
When ordering a complete bed frame they are made so that your bed head and bed base bracket together as one piece.
For any designs that include light switches or power, they will need to be wall mounted.
How and when do we need to wall mount our bed head?
We recommend any bed head that is over 2500mm wide or has power running through it to be wall mounted. We use a French cleat system which is supplied on request and ready for install. Please be aware, that the wall mounting is not included in delivery and unfortunately is not a service we provide.
It's very simple process that you can do at home if you have a drill and are comfortable locating your studs. Alternatively a local handyman or Art Installer can manage it.
What power access options do I have for an oversized bed head?
Often our oversized bedheads cover power points or you may require light switches. In this case there are two options for to make power accessible:
- Probably the easiest option is a built-in GPO and USB (black or white). We provide and build the switch into the bed head, there is an extension cord at the back that runs from your bed head to your existing switch. This is a safe and easy option that doesn't require an electrician for installation. The price for this is $308.
- The second option allows a bit more flexibility for the design of the switch and is the best option for light switch access. This is where we do a cutout with a built-in framework in line with your existing GPOs. Then on install, you will need to organise an electrician to come out and pull the wires through and install your chosen faceplate on the bed head. The price for this is $180 + your electrican charge.
Can we specify Zetr or Clipsal switches?
Yes. We use Zetr surface 12’s regularly which don’t need to be sent to us prior to production. We can use any other switch from the Zetr or Clipsal range if that is your preference, however they will likely need to be posted to our factory prior to production of your bed.
Can I add or edit anything once my order is placed?
We can definitely work around delivery dates and schedule should your project be delayed. You will need to speak to us directly about making changes or additions as it will depends on the stage of production it's at.
