Frequently Asked Questions
If I order a custom piece and an in stock piece, when will they be delivered?
If you have both in stock and custom pieces in your order, we will hold delivery until it can be delivered in full.
If you would like your in stock pieces delivered sooner, please place separate orders as our delivery fees are calculated off one delivery. Alternatively contact us to pay for the extra delivery.
Can you deliver around Australia and if so how much will it cost me?
We offer several delivery options including door-to-door delivery, depot collection, customer pick up and assembly and rubbish removal. Rates are calculated at check out or you can email us for a quote.
Are your bed heads made in Australia?
Our made to order beds are proudly Australian Made using locally sourced materials where possible. Upholstery is the family business and with over 40 years experience, our upholsterers are very particular on what is sent out the factory door.
All other pieces have been designed by us in Queensland and manufactured by our trusted offshore partner. Our quality and design innovation remains to be the cornerstone of Create Estate, which means we have personally travelled and vetted all offshore supplier factories.
Can I order fabric samples and how?
The easiest way to request fabric samples is by visiting our fabric library where you can order up to 5 cuttings at one time.
How do the Floating Bed bases float? What internal system do you use?
Our bed bases have 8 points of contact with the floor that are centered on the base, so there is no solid structure underneath. It’s supported with steel legs and each timber slat is individually secured to a steel frame. They are extremely strong and have been designed to support your weight and the weight of your mattress all while not moving around.
How strong is the system?
The internal system is our own design made of a steel frame that houses 12mm solid pine timber slats, each 70mm apart.
The approximate weight capacity of the slat system is around 400kg.
What will be the height of my mattress from the floor when added to your bed base?
The internal rail on our floating base is 285mm from ground on most designs. If you add your mattress thickness it will give you your overall bed height. Most mattresses are 300mm - 350mm thick as standard.
How big is the gap between the floor and bed base on the floating base?
The bottom of the timber rail is 150mm from the floor.
What size mattress should I buy for one of your beds?
All of our beds are designed to suit the below Australian standard size mattresses. View our mattress range on our website.
Super King 2030mm x 2030mm
King 1830mm x 2030mm
Queen 1530mm x 2030mm
Double 1380mm x 1880mm
King Single 1070mm x 2030mm
Single - Extra Long 920mm x 2030mm
Single - 920mm x 1880mm
How do I install my bed head?
Unless oversized, the majority of our bed head designs are free-standing to give you greater flexibility should you need to move house.
When ordering a complete bed frame they are made so that your bed head and bed base bracket together as one piece.
For any designs that include light switches or power, they will need to be wall mounted.
How and when do we need to wall mount our bed head?
We recommend any bed head that is over 2500mm wide or has power running through it to be wall mounted. We use a French cleat system which is supplied on request and ready for install. Please be aware, that the wall mounting is not included in delivery and unfortunately is not a service we provide.
It's very simple process that you can do at home if you have a drill and are comfortable locating your studs. Alternatively a local handyman or Art Installer can manage it
Can I add or edit anything once my order is placed?
We can definitely work around delivery dates and schedule should your project be delayed. You will need to speak to us directly about making changes or additions as it will depends on the stage of production it's at.
Does my bed come Assembled?
Our standard delivery only includes ground level drop off. If you would like your bed delivered into your room and assembled you would need to upgrade to our White Glove Delivery
*Please note this is not available to all delivery locations.
